Delivery and Return Terms
Delivery, cancellation and refund terms for services provided by Pumpmedya.
Last updated: 12 August 2026
Pumpmedya does not sell physical goods or ship parcels; it provides services electronically. Service delivery, cancellation and refund terms are described below.
Service Delivery
Services are delivered digitally; there is no physical shipment. Delivery takes place electronically according to the scope and schedule defined in the relevant quote/agreement. For continuous services such as hosting and maintenance, provision runs uninterrupted throughout the subscription period.
Payment
Payments are collected by credit/debit card via the iyzico virtual POS infrastructure. Provision of the service begins once payment is confirmed. Card details are not stored by us.
Cancellation
For a service whose performance has not yet begun, you may send a cancellation request to our e-mail or KEP address; in that case the amount collected is refunded. For services already begun, the fee for the service provided up to that point accrues, and any refund for the remaining amount is assessed.
Refund
Where a refund right arises, the repayment is made to the paying card via iyzico. Depending on bank/iyzico processes, the amount is usually reflected on your card account within 1 to 7 business days.
For refund requests: hello@pumpmedya.com or pumpmedya@hs01.kep.tr
Right of Withdrawal
For customers acting as consumers, the right of withdrawal and its exceptions are set out in detail in the Distance Sales Agreement. The right of withdrawal cannot be exercised for services performed instantly in electronic form or started with your consent.
Contact
For any questions or requests: hello@pumpmedya.com