Migration
Insurance broker, 64 staff
Two offices moved off an ageing on-premise server to Microsoft 365 across three weekends, with mailboxes cut over overnight.
0 hours lost
Reading, Newbury and the Thames Valley · since 2012
IT support that tells you what it is doing, before you ask.
Every device we look after reports in. Every backup gets tested. Every ticket has a response time written into your contract. You get the same board we watch, and a named engineer who answers the phone.
15 minP1 response, 24/7
82%fixed on first contact
38businesses supported
status.beaconconnecting
- HelpdeskAnswering in 34s
- Microsoft 365No advisories
- Backups38 of 38 verified
- Endpoint protection1,142 agents reporting
- Patch rolloutAugust ring 2 in progress
- Network monitoring0 open alerts
0 checks this session1,142 devices watched
1,142devices monitored38 of 38backups verified last night34saverage call answer4.8/5ticket satisfaction0clients lost to ransomware
What we watch
Eight things break most often. We check all of them.
Monitoring is not a dashboard nobody opens. Each check below raises a ticket on our board before it reaches yours, and each one appears in the report you get on the first working day of the month.
Servers and hosts
CPU, memory, disk and service health, checked every 60 seconds
Backups
Nightly job result, plus a test restore every month that we record
Microsoft 365
Sign-in risk, mailbox rules, licence drift and tenant advisories
Endpoints
Antivirus state, disk encryption, patch level and hardware age
Firewalls and switches
WAN health, VPN tunnels, firmware age and config backup
Web and mail flow
Certificate expiry, DNS records, SPF, DKIM and DMARC
Identity
MFA coverage, admin accounts, dormant users, password spray attempts
Licences and spend
Unused seats and renewals flagged 60 days before they bill
Services
One provider for the helpdesk, the kit and the security.
Helpdesk and user support
One number, one portal, engineers in Reading who already know your setup. No tiers to climb before a person picks up.
Included in every plan
Managed infrastructure
Servers, firewalls, switches and Wi-Fi monitored around the clock, patched in rings, written up in a register you keep.
from £45 per user per month
Cyber security
Managed detection and response, phishing simulation, MFA on every account, and the evidence pack your insurer keeps asking for.
from £62 per user per month
Microsoft 365 and cloud
Tenant hardening, SharePoint people can find things in, Intune device policy, and licence spend reviewed every quarter.
from £29 per user per month
Backup and continuity
Nightly backup of servers, endpoints and Microsoft 365, a test restore every month, and a recovery time written into the contract.
from £6 per device per month
Projects and office moves
Moves, server retirement, Wi-Fi surveys, new-site cabling. Fixed price, out of hours, with the rollback plan written first.
quoted per projectResponse times
The clock starts when you report it, not when we get to it.
These four lines are in every contract we sign. We publish how we did against them in the monthly report, including the months we missed.
PriorityWhat it coversResponseFix targetCover
P1Site down, or a live security incident15 min4 hours24/7
P2A team blocked with no workaround1 hour8 hoursWorking hours
P3One person blocked, workaround exists4 hours2 daysWorking hours
P4Requests, changes, starters and leaversNext day5 daysWorking hours
Cyber Essentials PlusISO 27001 certifiedMicrosoft Solutions PartnerSophos Silver Partner
Pricing
Per user, per month. Move the slider and see the bill.
No tiers that unlock the phone number, no charge for a question. Set the number of people who need support and the monthly cost is the monthly cost.
Essentials
Helpdesk and patching for teams that mostly need answers quickly.
£29per user, per month
£725 a month for 25 people
- Unlimited helpdesk, 07:00 to 19:00
- Windows and macOS patching
- Antivirus and web filtering
- Microsoft 365 administration
- Monthly device health report
Built for 10 to 20 people
Talk about EssentialsMost chosen
Managed
Everything monitored, backed up and documented, with a named engineer.
£45per user, per month
£1,125 a month for 25 people
- Everything in Essentials
- Server and network monitoring 24/7
- Backup with a monthly test restore
- Named engineer and quarterly review
- On-site visits included
- Asset and licence register you own
Built for 15 to 80 people
Talk about ManagedSecure
Managed, plus the security evidence an insurer or a tender asks for.
£62per user, per month
£1,550 a month for 25 people
- Everything in Managed
- Managed detection and response
- Cyber Essentials Plus support
- Phishing simulation and staff training
- Quarterly vulnerability scan
- Incident response plan we rehearse
Built for regulated and tendering firms
Talk about SecurePrices exclude VAT. Onboarding is quoted once, from £1,200 for a ten-person office. Hardware and third-party licences are billed at cost.
Switching
Fourteen days, and your current provider stays live throughout.
STEP 01
Discovery call, 30 minutes
What breaks, what it costs you, and who looks after it now. We say plainly whether we are a fit.
STEP 02
Audit and written proposal
Two days on site and in your tenant. You get the findings and a per-user price whether you sign or not.
STEP 03
Onboarding in 14 days
Agents deployed, documentation written, backups proven, admin accounts secured. Your current provider stays live throughout.
STEP 04
Run and review
A named engineer, a monthly report, and a quarterly review with a plan and a budget for the next twelve months.
Case files
Work from the last two years, with the numbers attached.
Security
Precision engineering, 41 staff
MFA on every account, encrypted laptops and a documented starters and leavers process. Certified nine weeks after we started.
Cyber Essentials Plus passed
Continuity
Care provider, 120 staff
A ransomware attempt stopped at the endpoint on a Sunday night. Two affected machines rebuilt from image before Monday.
3 hour recovery
What clients say
Finance directors, not technology magazines.
In the first month they found four backups that had been failing quietly for a year. That alone paid for the contract.
Helen Marsh · Finance Director, insurance broker
We call one number and get someone who knows our kit. Nobody reads a script at us any more.
Dan Whitworth · Operations Manager, engineering firm
They talked us out of a server we did not need and put the money into the network instead. That is unusual.
Priya Nair · Managing Director, architects
Find out what is failing quietly.
A 30 minute call, then a two day audit with findings you keep either way.