Services and pricing
Six services, three plans, one bill.
Support, infrastructure, security, cloud, backup and projects. Most clients take the whole lot on a per-user plan; a few take one piece alongside an in-house IT person. Both work.
Helpdesk and user support
One number, one portal, engineers in Reading who already know your setup. No tiers to climb before a person picks up.
Included in every plan
Managed infrastructure
Servers, firewalls, switches and Wi-Fi monitored around the clock, patched in rings, written up in a register you keep.
from £45 per user per month
Cyber security
Managed detection and response, phishing simulation, MFA on every account, and the evidence pack your insurer keeps asking for.
from £62 per user per month
Microsoft 365 and cloud
Tenant hardening, SharePoint people can find things in, Intune device policy, and licence spend reviewed every quarter.
from £29 per user per month
Backup and continuity
Nightly backup of servers, endpoints and Microsoft 365, a test restore every month, and a recovery time written into the contract.
from £6 per device per month
Projects and office moves
Moves, server retirement, Wi-Fi surveys, new-site cabling. Fixed price, out of hours, with the rollback plan written first.
quoted per projectPlans
Per user, per month, priced in the open.
Set the number of people who need support. The plan cards reprice as you move, so nothing has to be quoted before you know roughly what this costs.
Essentials
Helpdesk and patching for teams that mostly need answers quickly.
- Unlimited helpdesk, 07:00 to 19:00
- Windows and macOS patching
- Antivirus and web filtering
- Microsoft 365 administration
- Monthly device health report
Managed
Everything monitored, backed up and documented, with a named engineer.
- Everything in Essentials
- Server and network monitoring 24/7
- Backup with a monthly test restore
- Named engineer and quarterly review
- On-site visits included
- Asset and licence register you own
Secure
Managed, plus the security evidence an insurer or a tender asks for.
- Everything in Managed
- Managed detection and response
- Cyber Essentials Plus support
- Phishing simulation and staff training
- Quarterly vulnerability scan
- Incident response plan we rehearse
Prices exclude VAT. Onboarding is quoted once, from £1,200 for a ten-person office. Hardware and third-party licences are billed at cost.
Service level
What you can hold us to.
Included in every plan
Monitoring, whichever plan you pick.
CPU, memory, disk and service health, checked every 60 seconds
Nightly job result, plus a test restore every month that we record
Sign-in risk, mailbox rules, licence drift and tenant advisories
Antivirus state, disk encryption, patch level and hardware age
WAN health, VPN tunnels, firmware age and config backup
Certificate expiry, DNS records, SPF, DKIM and DMARC
MFA coverage, admin accounts, dormant users, password spray attempts
Unused seats and renewals flagged 60 days before they bill
Questions
The six we get asked on every first call.
Do we have to move everything at once?
No. Onboarding runs for fourteen days and your current provider stays live throughout. We take one system at a time and prove each one before moving to the next.
How long is the contract?
Twelve months, then rolling with thirty days notice. If you leave, your documentation, passwords and asset register go with you in a format you can read without us.
Is there a minimum size?
Ten users. Below that a managed plan costs more than it saves you, and we will say so on the first call.
What counts as unlimited support?
Anything broken, plus changes, starters and leavers. Projects, hardware and third-party licences are quoted separately so the monthly price stays honest.
Who owns the tools and the data?
You do. Licences sit in your tenant, backups sit in your storage, and the documentation lives in a workspace you have admin on from day one.
Can you work alongside our in-house IT person?
Often the best arrangement. They keep the applications and the relationships, we take monitoring, security and the out-of-hours cover.
Not sure which plan fits?
Tell us how many people you have and what keeps breaking. Call 0118 402 7150 or send the form.