Services and fees
Everything we charge, on one page.
Landlord fees on the left, tenant costs on the right. Both are the full list, and neither has a footnote hiding a percentage.
Landlord fees
Three levels, all priced here.
One month of notice on every level. No renewal commission, no exit fee, no mark-up on contractor invoices.
Let only
No monthly fee
We find the tenant, you run the tenancy.
For landlords who live nearby and enjoy the day to day.
- Rental valuation and marketing photographs
- Listed on the major portals and on our own site
- Accompanied viewings seven days a week
- Referencing, Right to Rent checks and affordability
- Tenancy agreement drawn up and signed
- Deposit registered with the DPS in your name
Rent collection
Set-up fee £240 inc VAT
We find the tenant and chase the rent.
For landlords who handle repairs but want the money side covered.
- Everything in Let only
- Rent collected and paid to you within two working days
- Arrears chased from day one with a written trail
- Monthly statement and a year-end summary for your tax return
- Annual rent review with local evidence
- Rent guarantee available for £22 a month
Fully managed
Set-up fee £240 inc VAT
We run the tenancy from first viewing to final deposit.
For landlords out of the area, or holding more than one property.
- Everything in Rent collection
- Named property manager, and a direct line for your tenant
- Repairs triaged, quoted and instructed up to your agreed limit
- Gas, electrical and alarm certificates booked before they expire
- Inspections at three months, then every six, with photographs
- Check-out, deposit negotiation and dispute handling
Line by line
What each level actually covers.
| Included | Let only | Rent collection | Fully managed |
|---|---|---|---|
| Valuation, photographs and floor plan | Yes | Yes | Yes |
| Portal advertising and accompanied viewings | Yes | Yes | Yes |
| Referencing and Right to Rent checks | Yes | Yes | Yes |
| Tenancy agreement and deposit registration | Yes | Yes | Yes |
| Rent collected and arrears chased | No | Yes | Yes |
| Monthly statements and year-end summary | No | Yes | Yes |
| Named property manager | No | No | Yes |
| Repairs instructed and invoices checked | No | No | Yes |
| Certificates booked before expiry | No | No | Yes |
| Inspections with photographs | No | No | Yes |
| Check-out and deposit dispute handling | No | Optional, £180 | Yes |
| Rent guarantee | Not available | £22 a month | £22 a month |
Percentages are of rent collected and include VAT. Rent guarantee covers up to £2,500 of rent a month plus legal costs, subject to the tenant passing full referencing.
Getting started
From first call to first rent, in about three weeks.
Rental valuation
We visit, photograph, and give you a rent figure with three comparable lets from the last 60 days.
Compliance check
We tell you what is missing before we advertise, and book whatever you ask us to book.
Marketing and viewings
Live on the portals within 48 hours. Accompanied viewings, feedback the same evening.
Move-in and beyond
Referencing, agreement, deposit, inventory. Then rent on time and repairs handled.
Tenant costs
The whole list of what you can be charged.
The Tenant Fees Act 2019 bans almost everything an agent used to charge. This is the complete permitted list, and we charge nothing outside it.
| Charge | Amount | When and why |
|---|---|---|
| Holding deposit | One week of rent | Takes the home off the market. Credited against your first month unless you withdraw or fail a Right to Rent check. |
| Security deposit | Five weeks of rent | Protected with the DPS within 30 days. Six weeks where the annual rent is £50,000 or more. |
| Application, referencing, inventory | £0 | Banned under the Tenant Fees Act 2019, and we would not charge for them anyway. |
| Late rent | 3% above base rate | Charged on rent more than 14 days late, on the amount outstanding, for the days it is late. |
| Lost key or security device | At cost | The invoice from the locksmith or the fob supplier, with a copy sent to you. |
| Change of tenant or early surrender | £50 inc VAT | Only where you ask to vary the agreement. Early surrender is capped at the landlord loss. |
Deposits are protected with the Deposit Protection Service within 30 days and the prescribed information is served the same week. Redress through The Property Ombudsman, membership D09112.
How to apply
Four steps, and most people clear them in a week.
Book a viewing
Pick a slot online or call the office. We view seven days a week, including two evenings.
Offer and holding deposit
Tell us your move-in date and any conditions. One week of rent takes the home off the market.
Referencing
Employment, affordability, previous landlord and Right to Rent. Most references clear in three working days.
Sign and move in
Agreement signed online, deposit protected, meters read, keys handed over at the property.
Once you are in
Repairs, and what we promise about them.
Reported any hour
Tenants report a repair from their phone with photographs. It reaches the property manager and the on-call log at the same moment.
Triaged the same working day
We decide whether it is an emergency, a repair or fair wear and tear, and tell the tenant what happens next.
Contractor booked
Emergencies attended within four hours. Everything else booked within three working days, from 24 approved local trades.
You see the invoice
Every job is quoted against your agreed limit, and the contractor invoice is attached to your monthly statement.
Before you advertise
Eight things a Plymouth landlord must hold.
Tick what you already hold. We will quote for the rest before your property goes live.
Questions
The ones we are asked every week.
How quickly can you let my property?
Our average across the last twelve months is 16 days from photographs to signed agreement. A well-priced two bed in PL1 or PL4 usually goes faster than that. If we are still marketing after 21 days we come back to you with evidence and a revised figure, not excuses.
What happens if the tenant stops paying?
On rent collection and fully managed we contact the tenant the day a payment is missed and write to them on day five. You hear from us before you notice the gap. Rent guarantee costs £22 a month and covers up to £2,500 of rent a month plus legal costs.
Can I use my own contractors?
Yes. Give us the names and we will use them for anything that is not an out-of-hours emergency, provided they hold public liability cover and, for gas work, a Gas Safe registration we can verify.
Do you take a commission on repairs?
No. Contractor invoices are passed to you at cost and attached to your statement. We agree a spending limit with you, normally £250, and ring you above it.
How much deposit can you ask a tenant for?
Five weeks of rent where the annual rent is below £50,000, six weeks above it. It is protected with the DPS within 30 days and the prescribed information is served the same week.
I am a tenant and something has broken. What do I do?
Report it through the repairs form on the contact page, or call 01752 306 489. If there is a gas smell, a flood, or no heating in winter, call rather than write and it is treated as an emergency.
Still weighing it up?
Send us the address and we will tell you the rent, the level of service we would suggest, and why.