About us
One house, one family, since 1998.
Willow Grove House was a Victorian rectory before the Callaway family bought it in 1998 and spent two years turning it into a care home. It is still owned by the same family, still 46 rooms, and still has no plans to become a chain.
Our thinking
Small enough that the manager knows every name.
Forty six rooms is deliberate. It is large enough to keep a registered nurse on every shift and a chef in the kitchen, and small enough that Ruth knows what each resident takes in their tea. We have turned down two offers to buy the home.
We do not use agency staff on the day shift, because a familiar face matters more in dementia care than almost anything else we could buy. That costs us money and we think it is the right place to spend it.
Regulation
Inspected, rated and published.
The Care Quality Commission inspects us and publishes the result. We print the full report and keep it by reception, and we will post you a copy before you visit if you would rather read it first.
We also hold a contract with Gloucestershire County Council, a Gold Standards Framework accreditation for end of life care, and membership of the Homecare Association for the visiting service.
- Safe
- Good
- Effective
- Good
- Caring
- Outstanding
- Responsive
- Good
- Well-led
- Good
Our full inspection report is on the wall by reception and we will post you a copy on request.
The team
The people you will actually meet.
Sixty two staff work here, most of them living within five miles. These six run the home day to day.
Ruth Callaway
Registered with the CQC since 2016. Started as a night carer in Stroud in 1999 and has run Willow Grove for nine years.
Michael Ofori
Registered nurse, NMC 84H1042. Leads the nursing team and writes every care plan with the family in the room.
Ana Petrescu
Admiral Nurse trained. Runs Bramble Wing and the Thursday support group for families living with dementia.
Dev Sharma
Twenty two years in hotel kitchens before this. Cooks for forty six people and knows what each one dislikes.
Helen Brackley
Plans the week around what residents ask for. Responsible for the choir, the allotment beds and the Wednesday minibus.
Joyce Adeyemi
Builds the visiting rotas so the same carers see the same people. Answers the out of hours phone every other week.
What you can hold us to
Four promises, in writing.
Call or send the form
You speak to Ruth, our registered manager, not to a call centre. She will say honestly whether we are the right home, including when we are not.
Come and look round
Any day between nine and eight, with or without notice. Stay for lunch, talk to residents and families, and see the rooms that are genuinely free.
A free care assessment
We visit you at home or on the ward at no cost. You get a written care plan and a written fee, with nothing hidden underneath it.
Moving in
We help with the paperwork, the funding forms and the move itself. The first four weeks are a trial for both sides and either can end it without notice.
The grounds
Two acres, a level loop and raised beds.
The walled garden is laid out so that a wheelchair, a frame and a determined walker all get round it without meeting a step. The gardening club plants it in March and eats most of it in August.
Meet Ruth before you decide anything.
She will tell you honestly whether this is the right home, including when the answer is no.