Call-out log
Real jobs, real clocks.
A trade site full of stock photos tells you nothing. These are jobs from the last few weeks across Croydon and South London, with the time it took from the phone ringing to the work being signed off.
EmergencyBurst feed pipe under a kitchen floor
South Croydon CR2
On site in 41 minutes
InstallationCombi swap, Worcester 4000 25kW
Sutton SM1
Fitted in one day
RepairNo hot water, plate heat exchanger replaced
Streatham SW16
Fixed in 70 minutes
HeatingPower flush, 11 radiators and a filter
Beckenham BR3
Half a day
BathroomWet room, level access and thermostatic shower
Wallington SM6
8 days
Hot waterCylinder and unvented controls replaced
Bromley BR1
Same day
EmergencyFrozen condensate, seven flats in one block
Croydon CR0
All seven the same morning
LandlordLandlord CP12 round, portfolio of nine
Purley CR8
Booked and cleared in 48 hoursWhere we go
The patches, and who covers them.
Outside these postcodes we will still come out for booked work, but the 90 minute promise only applies to the areas below.
Croydon
CR0, CR2. Covered by Dan, who is typically 25 minutes away when on shift.
Sutton
SM1, SM2. Covered by Priya, who is typically 40 minutes away when on shift.
Bromley
BR1, BR2. Covered by Marek, who is typically 55 minutes away when on shift.
Streatham
SW16. Covered by Callum, who is typically 35 minutes away when on shift.
Wallington
SM6. Covered by Priya, who is typically 45 minutes away when on shift.
Beckenham
BR3. Covered by Marek, who is typically 60 minutes away when on shift.
What people said afterwards
4.9 out of 5, 486 reviews.
★★★★★Rang at ten past six on a Sunday with water coming through the ceiling. Dan was here at seven, had it isolated by quarter past and came back Monday to do it properly.
Helen R., Sanderstead
★★★★★Quoted £89 on the phone, charged £89. The old firm used to add a bit on for the evening without telling me first.
Tunde A., Norbury
★★★★★Boiler swap done in a day, warranty registered for me, and they took the old one away. The engineer even labelled the isolation valves.
Marcus D., Sutton
Yours could be on this page next week.
An engineer at your door within 90 minutes, or the call-out is free.